Haizhe: Hey there! I’m staying in room 511. The drain in the bathroom isn’t working well. Could you send someone to take a look?
Reception: Oh, I’m really sorry to hear that. I’ll get the maintenance team over to you right away. Is it okay if they come to the room in about 15 minutes?
Haizhe: Yeah, that should be fine. I’m hoping to get it fixed before bedtime.
Reception: Absolutely, we’ll make this a top priority. If the problem cannot be fixed, we will arrange for you to change to another room.
Haizhe: Thank you.
Reception: No problem at all. Just let us know if there’s anything else we can do for you.
Haizhe: Will do. I appreciated.
Reception: Not at all. We’ll get this fixed for you as soon as possible.

drain: 下水道，排水管，负担
priority：优先权，重点
arrange：安排，筹备，布置